So I’m working on a really important project. I’m going to teach a Dealing With Difficult People workshop next week for the local military community folks. I have this awesome lady, very experienced facilitator helping me through but really in essence I’m going mostly solo. So, I’m working through the material, that part is solid, then I stands up in front of my full length mirror to practice delivery ~ blah blah blah…not really coherent in either official language. So here I am, in essence talking to myself, and the frustration builds to a point where I just look in the mirror and yell out:
“Hell just make the B******’s run 5Km if you don’t know what else to do with them!”
Sure hope the neighbours are well away at work and didn’t hear that! LMBO
Seriously though, I’m sure it’s just nerves and I’ll do well but golly I can’t seem to get the words out. Granted, I had to put off my run until after dinner today so perhaps once I’m out there I can get the thoughts squared away.
Here, I’ll share one of the anecdotes I was thinking about using, granted I need audience permission for me to use the title of a feminine hygeine product, but I still think this primarily military audience will enjoy it.
One of the toughest folks to deal with are what Brinkman describes as the ‘Tank’ and defines these people like this:
The Tank is confrontational, pointed and angry, the ultimate in pushy and aggressive behaviour.
Now, when it comes to brainstorming ideas for dealing with the Tank, I offer an anecdote of my own from time to time, so in this case I offer a story about when I first joined the army and was off in Battle School learning to be a tank driver. (Ironic eh?) Anyway, in Battle School, you are in essence surrounded by these human ‘Tanks’ and while arguably they are playing the ‘role’ of a Difficult-Person-Tank for your benefit to learn to be tough etc. Still they are exhibiting classic Difficult-Person-Tank behaviours.
One day, awaiting inspection in our barracks, the instructors surprised us by coming in the back door (womyn’s section of the building) and when so when ‘ROOM!!’ was called (basically a word shoutted out to get everyone to snap to the position of ‘at attention’) I was so nervous that I stood up, hands at my side, eyes forward but did not bring my heels together. (so I’m standing with legs shoulder width apart) And by the way, I’m totally clueless that my heels are not together as should be.
A Master Corporal (MCpl) comes over and blasts all over me about: “what’s your problem trooper? Are you a….? Do you….? Do you think I’m a…that I wouldn’t…how….do you think I am? etc.” Finally, because he is not getting an acceptable answer out of me, and I’m still clueless about the whole shoulder width apart legs thing, he gets down on one knee, aims his ear at my legs and says: “why can I hear the wind whistling between your heels trooper?” to which I calmly, but loudly, replied: “because I’m not wearing a tampon today MCpl!”
No word of a lie, they called an end to the inspection and carried on with the day…the MCpl, and Warrant Officer that was behind me, were red as beets and incredibly silent for about 20 minutes…almost unheard of in a battle school to be sure.
1 Comment